Frequently Asked Questions

HOW DOES THE SERVICE WORK?

Our concierge team has been professionally trained to coordinate the services listed in our Directory Of Services. As a Resident Connect eligible service user, you can direct all your inquires & service requests through our Personal Concierge Service Desk, 24 hours a day, 7 days a week. If you have been issued a Personal Concierge Access Card, you will notice that it indicates how you may access our team (via phone, fax, e-mail, text message or through our interactive the web). Note: Concierge Access Code is required when placing a service request. Access Codes may be obtained from your leasing/sales office, or your property management team.

DO I PAY MORE BY USING THE SERVICE?

Apart from a nominal coordination fee applied to select services, you DO NOT pay more for a product or service by directing your requests through us. In fact, you’ll often receive discounted rates, or get more for your money because of our buying power. Residents are naturally responsible for any direct costs incurred for some requests (e.g. cost of event tickets, dry cleaning, travel, tours, cleaning services, etc.).

HOW DO I PLACE A REQUEST?

You may contact your Personal Concierge Team to place your inquiries & requests by phone, fax, email, text message and direct web access (through which you may use our “live chat” service as well), the details of which are listed below, as well as in your Directory of Services and on your Personal Concierge Access Cards (if these were issued to you). Alternatively, reach out to us via any of the methods of contact listed below:

Tel: (888) 898-3343 | Text: (888) 898-3343 | Fax: (888) 993-0600
E-mail: concierge@resident-connect.com | Web Access: www.resident-connect.com